“From on-time flights to lost bags, new airline quality survey shows who’s hot and who’s not”
Culture Map Dallas
By CLAIRE ST. AMANT
April 8, 2014
Summary: A new survey named Virgin America the best airline in the United States, with Jet Blue coming in second.
Relevance: Virgin America and Jet Blue are both low-cost, low-frill airlines, so they will be our biggest competition moving forward. Virgin has a high complaint rate and Jet Blue has a low rate of on-time flights, so these could be potential marketing angles. Continue reading
KellMo Comm 